Accessibility Statement

The short version: we aim to meet WCAG 2.2 Level AA on this site, we fix the barriers we find or that you report, and we answer accessibility reports within two business days. If any part of the site blocks you, call us and we will give you the full vehicle information over the phone.

Our target

We work to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium. WCAG is the standard most often used to judge whether a website is accessible under the Americans with Disabilities Act, and Level AA is the level that standard points to. We treat it as a continuing target rather than a one-time achievement, because new listings, new photographs, and third-party scripts arrive regularly.

What we have done

• Headings and page landmarks are structured so screen reader users can move between sections and skip repeated navigation.
• Vehicle photographs carry text alternatives, including the body style, color, and notable details where the image itself conveys them.
• Every interactive control works with a keyboard, and focus is always visible.
• Text and interface colors were checked against the AA contrast thresholds, including the link and button styles.
• Controls are labeled, and any error message explains what went wrong and what to do next.
• Layouts reflow at narrow widths, down to a 320-pixel viewport, and remain usable at 200 percent zoom without horizontal scrolling.
• No content flashes, nothing autoplays with sound, and no animation runs that a visitor cannot pause.
• Information is never carried by color alone.
• Because this site has no accounts, no checkout, and no forms, there is no multi-step form flow that can trap a visitor partway through.

Known limitations

• Chat widget. The chat window is built and hosted by a different company. Its keyboard behavior, focus handling, and screen reader output may not meet AA, and we cannot correct them directly. Where the widget offers configuration that improves access, we use it. If the chat is difficult for you, phone and email reach the same people and the same information.
• Embedded maps and third-party media. Map embeds and any embedded media are supplied by third parties, and their accessibility features are outside our control. Our address is written out as plain text on the contact page, so a map is never the only way to find us.
• Documents. A document we publish as a PDF may not be tagged for screen readers. Ask us and we will give you the same content as text or read it to you.
• Photograph descriptions. Some photographs come from prior owners or auction sources with little accompanying information, so our descriptions of those images may be less detailed than we would like.

Reporting a barrier

If something on this site does not work for you, tell us. Call +1 (804) 555-0100 or email [email protected] and include:

• the page or listing where the problem occurred;
• what you were trying to do;
• the browser, device, and any assistive technology you were using;
• whether you need a response in a particular format, such as large print or plain text.

We reply within two business days. If you are working toward a deadline, such as trying to buy a specific car or arrange transport, say so and we will prioritize your report.

Vehicle information by phone

If you cannot use the site, you do not have to. Call +1 (804) 555-0100 during business hours, Monday to Friday, 8:00–17:00 ET, and we will read the full listing over the phone: year, make, model, engine, transmission, mileage, price, condition notes, title status, and where the vehicle is kept. We can also email you the photographs and a written description so that someone can read them to you, or go through a listing line by line while you are on the call.

We can take a deposit and complete a purchase by phone and email, with documents signed in person or sent to you, so an inaccessible page never blocks a sale.

Contact us

CitywayAutos

2311 N Lombardy St, Richmond, VA 23220

Phone: +1 (804) 555-0100

Email: [email protected]

Hours: Monday to Friday, 8:00–17:00 ET

Changes to this statement

We update this page when we fix a limitation, when a third-party component changes, or when an audit finds something new. The date at the top shows the current version.