Warranty Information

The short version: a listing, a photograph, or something said in conversation is not a warranty. Unless a limited warranty is written into your buyer's order, the vehicle is sold as-is, with all faults. Ask to see any written warranty before you sign, and read the exclusions.

Advertising is not a warranty

A description of a vehicle, on this site or in a photograph caption, an email, or conversation, is information about the vehicle, not a promise about how it will perform. Statements such as "runs well" or "solid driver" describe the vehicle as we found it on the day we checked it, and they do not create warranty coverage.

Under Virginia's Uniform Commercial Code, Chapter 1302 of the Virginia Revised Code, a warranty can arise from a description or promise that becomes part of the basis of the bargain, and implied warranties can be set aside only with specific, conspicuous language, and only as the law allows.

As-is sales

When a vehicle is sold as-is:

• you receive it in its present condition, with all existing faults, known or unknown;
• there is no implied warranty of merchantability and no implied warranty of fitness for a particular purpose;
• we are not responsible for repairs after the sale;
• an inspection before you buy is your best protection, and we allow it. Bring your own inspector, or ask us to arrange a time.

The as-is status appears in the buyer's order, and we confirm it out loud before you sign. What as-is does not remove is the warranty that we have good title, and any right you have under Virginia law that cannot be waived.

Express written warranty

If we give a warranty, it is written into the buyer's order and states its length, what it covers, what you must pay, and what you must do to keep it in force. If it is not written and signed there, it does not exist. We do not give verbal warranties, and no salesperson can add coverage by promising it.

A limited warranty of this kind normally excludes:

• wear items: belts, hoses, filters, brake friction material, clutch surfaces, tires, batteries, bulbs, and fluids;
• damage from an accident, misuse, racing, off-road use, overheating, neglect, or skipped maintenance;
• modifications, aftermarket installations, or repairs by anyone we did not approve;
• cosmetic items: paint, chrome, trim, glass, upholstery, and weather seals;
• incidental and consequential costs such as towing, rental cars, storage, or loss of use.

The buyer's order for your vehicle controls; if this list and the order differ, the order wins.

Manufacturer and extended service contracts

Coverage from a vehicle's manufacturer or an aftermarket provider is separate from anything we do. Whether factory coverage still applies depends on the vehicle's age, mileage, and history; most cars of the era we sell are far past it, and the manufacturer's documents control when they are not.

An extended service contract is an optional contract with a third-party provider, not a warranty from us. The provider decides claims, sets the exclusions, and states what is covered and how to file. We are not a party to it, and we will give you the provider's documents before you sign.

Virginia used-car warranty rules

Virginia law may give used-car buyers rights that cannot be signed away, and those rights depend on the vehicle, the transaction, and the law in force on the sale date. We will not summarize them with a number here, because a figure taken from another state's rules would mislead you. What we can tell you plainly:

• Some consumer rights come from statute and cannot be waived. Where a term in an as-is sale conflicts with a right the law does not let you give up, the law controls.
• Federal rules govern how used vehicles are labeled at the point of sale, including whether the vehicle is sold as-is or with a warranty. If a window form is provided, it is part of the sale.
• If you are unsure what coverage applies to a specific car, ask for the written warranty in the buyer's order before you sign. We will show it to you and explain it.
• Questions about your legal rights are best answered by an Virginia consumer law attorney.

How to make a claim

If you believe an express written warranty covers a problem, follow the steps in the buyer's order:

1. Call +1 (804) 555-0100 with the buyer's order number, the vehicle identification number, the mileage, and a description of the problem.

2. We will confirm whether the item falls inside the written warranty and how the repair is handled under that document.

3. Put the request in writing to [email protected] so there is a record of the date, mileage, and symptoms.

4. If we decline, we will give the reason in writing and point to the clause that applies.

Claims under a manufacturer warranty or a service contract go to that provider, using the contact information in its own documents.

Contact us

CitywayAutos

2311 N Lombardy St, Richmond, VA 23220

Phone: +1 (804) 555-0100

Email: [email protected]

Hours: Monday to Friday, 8:00–17:00 ET